Case study 05 · Professional services

Onboarding accounting clients without the paperwork shuffle

Most practices lose the first two weeks of every client relationship to email attachments and chased signatures. This build compresses that into a two-minute form and a signature request that sends itself.

Concept build. This is internal work by SaltQuill Labs, made to show our approach. The brand is fictional and the figures shown inside the interface are illustrative — but everything pictured is a real, working build you can click through. Nothing here is presented as a client result.

The problem

  • New clients took weeks to onboard through email attachments and chased signatures.
  • Engagement letters were drafted by hand every time.
  • Filing deadlines depended on somebody remembering them.
  • Documents lived in inboxes rather than in one place.

What we built

A two-minute intake

Entity type, services needed, contact details — on any device.

Secure document upload

No email attachments, no size limits, nothing lost.

Engagement letters that send themselves

Generated on intake completion and sent for e-signature.

Deadline reminders at 14, 7 and 2 days

To the client and to the practice.

A practice dashboard

Intakes, active clients, deadlines and the automation log.

Client-facing: intake, secure upload, engagement letter on its way.
Client-facing: intake, secure upload, engagement letter on its way.
The practice dashboard pattern: pipeline, deadlines, and what ran automatically.
The practice dashboard pattern: pipeline, deadlines, and what ran automatically.

What it changes

  • Onboarding compressed from weeks to days
  • Engagement letters issued without manual drafting
  • Deadlines tracked automatically instead of remembered
  • Documents collected in one place
  • Admin hours returned to advisory work

Under the hood

Intake flow · secure upload · e-signature hook · deadline scheduler · client portal patterns

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